Diagnostic and Help Page. Call 0151 287 9404 for help or order online for fast UK delivery.
Before an engineer
would attempt any repair, the machine must be isolated from the mains, not just turned off but unplugged.
The information we give is the way a qualified engineer would tackle common problems on Candy washing machines,
Candy ovens, Candy dishwashers, Candy tumble dryers and Candy fridge freezers.
machines, the most common parts sold are normally door hinges, door handles,
pumps, pump fluff filter, fluff filter housings, door seals, motor carbon brushes, soap box
handles are quite straight forward to
fit, an engineer would remove the door at the hinge, the hinge is held on by T25 star shaped screws, once these
are removed the door lifts up and un-hooks from the machine. Lying the door handle down on a cloth or
another surface that will not damage the front, there are four screws called T15, two holding a c shaped metal
plate and two into the plastic of the door frame, this is all at the handle frame of the door frame, an engineer
would only unscrew the two screws holding the C shaped metal plate. He would take careful note of the
direction of the hook and the position of the spring on the hook (where possible take a photo) then push the pin
out from the handle and the hook placing the pin down in the same position it came out so he would know which
way to put it back and the spring. He would lift the door handle up just enough to slide the old one out
and the new one under, put the spring back in place, put the pin back through the first leg of the spring and
the first part of the handle, leaving him enough room to put the pin back in, push the pin through the hook and
the handle, then he would have to pull the other half of the spring into line for the pin to go through it,
replace the C shaped metal bracket and the two screws, hook the hinge back onto the machine and replace the
other two screws.
door hinges most washing machine hinges are made of an alloy which is
strong enough to do the job but does not like any extra work. So they will hold the door but when people
lean on them to stand up after putting the washing in them or children swing on them, they tend to brake.
There are two main Candy hinges both looking the same, except one has a puddle effect, a kind of recess for the
shorter reach door hinge. Both hinges are held to the machine using star shaped screws called T25 (talk
25). Once the engineer has unscrewed the two screws the hinge needs to be lifted up to un hook it from the machine. To fit the new hinge to the door the engineer
would only unscrew the four T15`s (talk 15) screws at the hinged side of the door, which the inner to are
machine thread, which are the inner two because they screw into the metal hinge, the outer two are similar to
wood screws but without the point which screw the plastic frames together of the inner and outer door
Once the engineer
has removed the four screws only at the hinge end, he uses a flat bladed screw driver to leaver the two plastic
frames apart, the front from the rear, putting the handle of his flat bladed screwdriver between the two
plastics to hold them apart and he would take careful note of which way the two metal hinge pieces come
out. The engineer would put his new hinge in place, remove his flat bladed screwdriver handle, click the
frames back together sandwiching all the bits loosely together, the frame will only clip together when all the
bits are back in the right place. Then as before, the two machine threads T15 screws go in the middle, one
either side, the two wood type T15 screws go either side of those, and then the engineer can hook the door back
onto the machine and replace the two T25 screws. Another point that causes these hinges to break is a
build up of soap powder, the hinge been directly below the soap box, it rots the hinge.
seals, like all machines have a
tendency to sometimes go black on the inner edge, which is normally a result of the rear drum support decaying,
which is caused by a build up of soap powder/liquid which is very good at cleaning your clothes and eating into
all the dirt, that like the aluminium door hinge, the drum spider suffers the same problem. Due to most
people washing at low temperatures all the soap is not always removed due to it been absorbed into the drum
support, which in time rots, the signs are shown by black marks in the door seal. So before entering into
replacing a door seal, it would be advisable to put your machine on a the hottest wash programme with no clothes in, once each week for three or four weeks, to break
down the soap powder, build up before fitting a new door seal.
faults, most models of Candy have a
drain filter which is at the bottom right hand corner of the machine hidden behind a plastic cover, which is the
width of the machine and two to three inches tall. This cover is designed to unclip, to give you access to
the filter and on some models to act as a tray to catch the excess water which is in the sump of the
machine. Some Candy machines have a security screw in the unlikely event
of the filter shaking loose, an engineer would remove the screw and turn the filter anti clockwise, taking
adequate precaution to catch the excess water from the sump with either
the plastic cover / tray or towels, there is normally around two cups full of water. It is
recommended you do this once a month to check for fluff or foreign objects please see manufacturers hand
machines will not go onto spin if they have not drained all the water in the time allotted for this cycle, so if
it takes too long to drain it will not spin, if it can not drain it will not spin. So if you were at the
stage where the machine will not drain and is full of water, beware if you open the filter at this stage
you will have at least 3 washing up bowls of water on your floor.
appliance engineer would unplug the machine then ask you to remove the
wet washing out of the blocked machine. He would then ladle out as much water as possible, pull the machine out,
making sure the pipes were long enough to let him do so, lean the machine backwards not to the point of
letting it fall backwards or slip back and then open the filter and hopefully remove any blockage. Once
putting the machine back on all four feet again and returning it to the drain cycle. If the object has
damaged the pump he would repeat the procedure but have to remove the sump hose emptying the water into several
bowls until the machine is empty and then replace the pump motor.
machines will also not spin if it has an off balance load, which normally one item is bouncing round the drum on
its own or several items wrapped into one item giving the same effect. Bath mats are a washing machines
nightmare, although they look enough to fill the load, they have a tendency to cause an off balance load.
machines also will not spin if the carbon brushes in the motor have worn down, so if you have no spin and you
have tried the machine with no water and no clothes and it still will not spin, an engineer would unplug the
machine and manoeuvre the machine into a position where he can access the rear panel (back of the
machine). Remove the back panel taking extra care as the inner edges of the back of the machine are very
sharp. Where possible have somebody lean the machine forward and hold it there, so he can have access from
behind the machine and below. Looking from the rear of the machine on the left hand side of the motor is a
plug in block; he would take careful note which way round it goes and remove the block and the earth wire.
Remove the 3 13mm bolts and pull the motor towards him and pass it down through the bottom of the machine or
through the back, whichever is easier. He would note that some machines have a removable plastic
base. It is not unusual for the motor to be covered in black dust, under no circumstances would the
engineer spray any cleaners or lubricants onto the motor as the black dust will make the motor live, and not
only damage it, but damage your machine also. It is not necessary but when possible if he has the facility
of an airline, wearing a mask so not to breath in the dust, he can blow
the dust out of the motor, but still not use sprays.
There are 3
different types of carbon brushes fitted to candy motors depending on what the manufacturer fitted at the
time. So the engineer will not be able to tell from the model number or serial number which brush it is,
only by seeing the brush and holder.
The most common
problem is no heat or very little heat. On the condenser dryer models it is due to poor maintenance of the
condenser, not to be mistaken for the fluff filter.
condenser is a plastic fronted, stainless steel metal box type unit. At the bottom of the machine, on the
left hand side, behind the plastic panel. An engineer would clean this box and wash out all the lint
which is causing an obstruction to the hot air flow.Note see manufacturers hand book Some engineers recommend
that it be cleaned at least once a month.
If your machine
has no heat, the most common faults: are that the heater thermostats have failed, or clicked out, which can be
due to sag in the elements, causing them to touch each other, over heat and trip out the thermostats, or one
shot thermostat. The one shot thermostat clicking out can also be caused by constant opening and closing of the
door during use of the machine, without allowing the machine to go through the cold cycle at the end of the
cycle. By opening and closing the door when the machine is in mid cycle and the
element is hottest puts the appliance at most at risk of failure. Your instructions say you can open and close
the door at any time but if you open the door when the clothes have become hot, the rest of the machine has
become hot also, and once you open the door, you stop the flow of air passing through the heater, The element
has residual heat that then sometimes trips out the one shot Thermostat.
There are three to
four different versions of heating elements all looking very similar, you can
not buy genuine thermostats separately, they only come as part of the element. With the tumble dryer unplugged an engineer would remove the back panel and locate the part number
which is stamped into the element.
Dryer start problems
button to start the machine may say on / off or start, they all work the same way, they are all a start
button. When the machine fails to start the most common part people try to replace is this button.
When this happens, the most common part which has failed is the start pcb. (Printed Circuit Board)
The start button
on /off acts like a bell push, when you push this button it is not designed to click in and stay clicked
in. When you push the button it works like a bell push and operates a relay, on a small pcb board. Inside the machine at the front, behind the dash, just above the
door. If you machine will operate when you hold the button in; in most cases, the start relay has failed
and must be replaced. Warnings do not try to use the machine by holding or jamming this button
in the Candy range that we stock spares for, are
Cookers & Hobs, Dishwashers, Fridges &
We provide this
information to you based on over 30 year’s experience
Please note we except no
liability for the information given above please see our website DISCLAIMER NOTICE